Overview

Free return of faulty or damaged goods within 14 days of receipt.

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please notify Marie Luxury Fragrances BEFORE returning any item by emailing info@marieluxuryfragrances.com

Please ensure the returned product is well protected and packaged as refunds or exchanges cannot be offered on damaged/broken returns

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@marieluxuryfragrances.com.

Exchanges

Sale candles cannot be returned or exchanged.

Diffuser oil blends cannot be returned or exchanged.

Candles can only be exchanged for candles of the same size.

Please ensure the returned product is well protected and packaged as refunds or exchanges cannot be offered on damaged/broken returns.

Shipping returns

To return your product, please Contact or email us at info@marieluxuryfragrances.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact or email us at info@marieluxuryfragrances.com for questions related to refunds and returns.